Center for Telehealth - MUSC Virtual Tour
Telehealth Clinic • Charleston, SC
Ratings by platform
- Birdeye (aggregating Google reviews for MUSC Health Primary Care - Coosaw): 3.3 out of 5 stars (24 reviews)
What patients say
Patients praise
- Enhanced access to specialized care, particularly in rural areas
- Feeling of safety and reassurance through remote monitoring programs
- Increased convenience and avoidance of unnecessary in-person visits
- Empowerment and improved patient-provider trust via virtual engagement
Common complaints
- Concerns regarding perceived lack of empathy from some providers
- Complaints about billing/costs for virtual follow-up explanations
- General dissatisfaction with communication efficacy for specific primary care clinics
In patients' words
"I was reassured and I wasn’t as frightened."
— Patient testimonial regarding remote monitoring program"The comfort of being at home, or wherever you are, and still getting your appointment made without having to stand in line or be in a waiting room; that’s a big deal right there."
— Patient testimonial regarding virtual care experience"I felt judged by my weight and got overcharged for just talking to her about my symptoms and charged $25 for every time she had to explain my blood work results over zoom."
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