On-demand Virtual Care - Charleston - Roper St. Francis Healthcare
Telehealth Clinic • Charleston, SC
Ratings by platform
- Birdeye (Roper St. Francis Physician Partners - Primary Care): 4.6 out of 5 stars (367 reviews)
- Solv (Roper St. Francis Express Care, Folly Rd): 4.8 out of 5 stars (1,661 reviews)
What patients say
Patients praise
- Convenient access to care and reduced wait times via online booking
- Professional and efficient staff interactions reported by many patients
- Comprehensive care system with a range of specialty and primary care services
- Positive experiences with virtual care during the COVID-19 pandemic and for routine needs
Common complaints
- Billing issues and errors in coding
- Concerns regarding collection agency notifications for bills allegedly signed up for without consent
- Reports of feeling dismissed by medical staff during in-person visits
- Occasional complaints about facility cleanliness in urgent care settings
In patients' words
"What sets Roper St. Francis Express Care apart is the ability to book your visit online in real-time via Solv, significantly reducing your wait time and streamlining your experience."
— Solv Patient Review Summary"It seems whenever there is a billing problem they somehow make it your fault because 'you signed up' for some program that you never did."
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