Primary Care | WVU Medicine
Primary Care • Charleston, WV
Ratings by platform
- Birdeye (Mountaineer Family Medicine): 4.1/5 (75)
- Healthgrades (Dr. E. Robie): 4.7/5 (24)
- Healthgrades (Dr. Susan Cavender): 4.2/5 (20)
- U.S. News & World Report (Dr. John P. Richards): 4/5 (59)
What patients say
Patients praise
- High provider knowledge and medical expertise
- Compassionate and caring bedside manner of many physicians
- Positive experiences with office staff and cleanliness in some settings
- Effective management of chronic conditions and rare illnesses
- Clear explanations of conditions and treatments by providers
Common complaints
- Difficulties with appointment scheduling and wait times
- Concerns regarding billing, insurance coverage, and perceived double-billing
- Issues with provider communication, including feeling rushed or unheard
- Negative experiences in emergency room settings, specifically regarding long wait times and facility conditions
- Staff interactions sometimes described as rude or unhelpful
In patients' words
"She takes all the time needed to hear you... I have felt more compassion and understanding from her then I did with my dr I had for over 20 years."
— Patient review of Dr. Susan Cavender"My father spent days in the emergency room because they did not have a bed for him... Watching him lie there without the most basic comfort was unbearable."
— Patient review regarding emergency room experience at CAMC General Hospital"Talked over my mother, Rude and would not listen if you don't want to deal with people then you shouldn't try to be a doctor."
— Patient review of Dr. Leela PatelMore clinics in Charleston
Charleston
Patients praise: professional, knowledgeable, and compassionate staff · strong bedside manner and attentive care.
Roper St. Francis Physician Partners Primary Care | Charleston, SC
Patients praise: Professional, knowledgeable, and caring medical providers · Thorough and attentive care, especially for chronic conditions.
SBL Charleston Family Practice
Patients praise: Professionalism of individual providers · High satisfaction with clinical care quality and listening skills from specific physicians.
Primary Care | Family Practice - CAMC
Patients praise: Providers described as compassionate, respectful, and good listeners · Appreciation for thorough care and appropriate specialist referrals.
Lee Street - FamilyCare Health Centers
Patients praise: Compassionate, thorough, and knowledgeable physicians and nurse practitioners · Staff described as patient-centered and courteous.
Palmetto Primary Care: HOME
Patients praise: praise for specific physicians and quality of medical care · positive experiences with some front-desk and support staff at specific locations.
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