Lee Street - FamilyCare Health Centers
Primary Care • Charleston, WV
Ratings by platform
- Birdeye (aggregated from Google, Facebook, and Yellow Pages): 4.2 out of 5 stars (48 reviews)
What patients say
Patients praise
- Compassionate, thorough, and knowledgeable physicians and nurse practitioners
- Staff described as patient-centered and courteous
- Strong rapport with long-term patients, some attending for 20-35+ years
- Efficient care for those with scheduled appointments
Common complaints
- Difficulty reaching the office via telephone, including long hold times
- Complaints regarding billing errors and communication issues
- Occasional dissatisfaction with staff responsiveness or professional conduct
- Reports of long wait times for walk-in appointments
In patients' words
"The absolute BEST Patient care by the Physicians and Nurse Practitioners... Yes the hold time to get ahold of them via phone is extended at times. However, if you pay attention when you are in the office. It is because they are taking care of the patient that is in front of them first."
— Patient review on LocalityBiz"They never answer their phones. I've been on hold for over 45 minutes nearly every time I've called. Find a doctor that cares enough about their patients to at least answer the phone."
— Patient review on LocalityBiz"I’ve been going to this practice for 20 plus years. They are always very thorough and patient with questions. I see Dr. Kelly and highly recommend this office."
— Patient review on BirdeyeMore clinics in Charleston
Charleston
Patients praise: professional, knowledgeable, and compassionate staff · strong bedside manner and attentive care.
Roper St. Francis Physician Partners Primary Care | Charleston, SC
Patients praise: Professional, knowledgeable, and caring medical providers · Thorough and attentive care, especially for chronic conditions.
SBL Charleston Family Practice
Patients praise: Professionalism of individual providers · High satisfaction with clinical care quality and listening skills from specific physicians.
Primary Care | Family Practice - CAMC
Patients praise: Providers described as compassionate, respectful, and good listeners · Appreciation for thorough care and appropriate specialist referrals.
Primary Care | WVU Medicine
Patients praise: High provider knowledge and medical expertise · Compassionate and caring bedside manner of many physicians.
Palmetto Primary Care: HOME
Patients praise: praise for specific physicians and quality of medical care · positive experiences with some front-desk and support staff at specific locations.
Comparing your options?
Browse other Primary Care clinics, or filter by state and specialty to compare patient ratings.