Primary Care | UNC Hospitals | Chapel Hill, NC
Primary Care • Chapel Hill, NC
Ratings by platform
- UNC Health (Chapel Hill Internal Medicine): 4.9 out of 5 stars (396 ratings)
- UNC Hospitals (CMS HCAHPS): 4 out of 5 stars (2,321 patient surveys)
What patients say
Patients praise
- many patients find their individual doctors to be attentive, knowledgeable, and caring
- some patients report efficient experiences and kind staff interactions
- UNC Hospitals overall maintains a positive 4-star rating based on CMS data
- high percentage of patients report effective communication from nurses and doctors
Common complaints
- long wait times for appointments and during visits
- administrative and scheduling issues, including delays in medication refills and referrals
- concerns about facility cleanliness
- perceived lack of staff responsiveness or empathy in some cases
- confusing or frustrating experiences with specific clinic procedures or policies
In patients' words
"My doctor is attentive, answering all my questions and doesn’t rush me out. Getting a referral has been easy as well!"
— Patient review of UNC Family Medicine Center at Chapel Hill"I been a patient there for years. Ive never seen a doctors office so lazy! I should not have to call my own insurance company to get a prior authorization form."
— Patient review of UNC Family Medicine Center at Chapel HillMore clinics in Chapel Hill
Primary Care Practice in South Chapel Hill, North Carolina
Patients praise: High patient satisfaction and praise for individual physicians and providers · Accessible and welcoming staff at specific locations like Avance Care South Chapel Hill.
The UNC Family Medicine Center at Chapel Hill
Patients praise: Attentive and kind doctors/providers · Helpful nursing staff.
Chapel Hill
Patients praise: Generally high patient experience ratings on clinical care and quality of service benchmarks · Strong national rankings in specific specialties.
Acupuncture Healing Center NEW
Patients praise: Skilled, caring, and professional practitioners, particularly Carmela Mager · Effective pain relief and holistic approach to treatment.
Comparing your options?
Browse other Primary Care clinics, or filter by state and specialty to compare patient ratings.