Primary Care | UNC Hospitals | Chapel Hill, NC
Primary Care • Chapel Hill, NC
What patients say
Patients praise
- many patients find their individual doctors to be attentive, knowledgeable, and caring
- some patients report efficient experiences and kind staff interactions
- UNC Hospitals overall maintains a positive 4-star rating based on CMS data
- high percentage of patients report effective communication from nurses and doctors
Common complaints
- long wait times for appointments and during visits
- administrative and scheduling issues, including delays in medication refills and referrals
- concerns about facility cleanliness
- perceived lack of staff responsiveness or empathy in some cases
- confusing or frustrating experiences with specific clinic procedures or policies
In patients' words
"My doctor is attentive, answering all my questions and doesn’t rush me out. Getting a referral has been easy as well!"
— Patient review of UNC Family Medicine Center at Chapel Hill"I been a patient there for years. Ive never seen a doctors office so lazy! I should not have to call my own insurance company to get a prior authorization form."
— Patient review of UNC Family Medicine Center at Chapel HillMore clinics in Chapel Hill
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