Primary Care Practice in South Chapel Hill, North Carolina
Primary Care • Chapel Hill, NC
Ratings by platform
- Yelp (Avance Care): Generally positive (specifics vary by platform) (11 reviews on Yelp (as of July 2026))
- Birdeye (Duke Primary Care Sage Road): 2.7 out of 5 stars (18 reviews)
- Duke Health (Dr. Susan A. Schmidt): 4.91 out of 5 stars (121 reviews)
- Duke Health (Dr. Timothy Andrew O'Donnell): 4.95 out of 5 stars (88 reviews)
- Duke Health (Dr. Mark A. Messick): 4.91 out of 5 stars (199 reviews)
- Birdeye (UNC Children’s Primary Care Clinic): 3.9 out of 5 stars (27 reviews)
What patients say
Patients praise
- High patient satisfaction and praise for individual physicians and providers
- Accessible and welcoming staff at specific locations like Avance Care South Chapel Hill
- Thorough and caring medical care, especially in family medicine settings
- Positive feedback on provider communication and patient-centered approaches
Common complaints
- Concerns regarding administrative staff rudeness and office management
- Difficulty scheduling appointments or issues with clinic policies (e.g., mandatory 'establish care' visits)
- Dissatisfaction with the healthcare system/costs in the US
- Reports of disorganized office environments or issues with staff turnover/training
In patients' words
"After a long time found a healthcare practice that really cares about patient - wonderful staff and providers"
— LocalityBiz (Avance Care South Chapel Hill)"If you have any mental illnesses or disabilities do not go here. If you are poor do not go here. Worst medical care I have ever gotten."
— Birdeye (Duke Primary Care Sage Road)"Currently (in 2025), it is clearly in a state of extreme chaos. Many of the staff here are unfamiliar with their work..."
— Birdeye (UNC Children’s Primary Care Clinic)More clinics in Chapel Hill
Primary Care | UNC Hospitals | Chapel Hill, NC
Patients praise: many patients find their individual doctors to be attentive, knowledgeable, and caring · some patients report efficient experiences and kind staff interactions.
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Patients praise: Attentive and kind doctors/providers · Helpful nursing staff.
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Patients praise: Generally high patient experience ratings on clinical care and quality of service benchmarks · Strong national rankings in specific specialties.
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