North Carolina Eye, Ear, Nose & Throat - Chapel Hill - Duke Health
Ophthalmology • Chapel Hill, NC
Ratings by platform
- MyVision.org: 3.2 out of 5 stars (82 reviews)
- Birdeye (North Durham location): 3.6 out of 5 stars (205 reviews)
What patients say
Patients praise
- Praise for physician and surgeon expertise
- Successful surgical outcomes for specific procedures
- Helpful or attentive care from specific providers
Common complaints
- Long wait times for appointments and in the office
- Difficulties with phone communication and reaching staff
- Concerns regarding billing transparency and insurance coverage
- Dissatisfaction with staff professionalism and attitudes
- Unexpected fees or perceived lack of value compared to prior experiences
In patients' words
"This office is so unprofessional! They do not answer the phone when you call - EVER!!!... NC Eye and Ear was soooooo much better before they affiliated themselves with Duke."
— LocalityBiz user review"She fixed my excruciating pain, and by the end of the day, my pain level was at a one. I wholeheartedly recommend Dr. Yu. My experience was perfect."
— LocalityBiz user review"WARNING: If you purchase frames/lenses & return them you will pay a 25% restocking fee of the total sale price (before any insurance). At the time of purchase I asked what the return policy was and was told 90 days--no mention of the 25% restocking fee---very deceptive business practice."
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