WellSpan Health Campus The Patrick O'Donnell Pavilion - 1st Floor
Primary Care • Chambersburg, PA
Ratings by platform
- Birdeye (General Campus): 3.7 out of 5 stars (19 reviews)
- WebMD (Dr. Andrew Fry): 5 out of 5 stars (8 ratings)
- Healthgrades (Dr. William Leppert): 4.5 out of 5 stars (33 ratings)
- WebMD (Dawn Rheam, CRNP): 5 out of 5 stars (7 ratings)
What patients say
Patients praise
- High patient satisfaction for specific primary care providers and specialists based at the pavilion
- Appreciation for the modern, well-maintained facility
- Ample and accessible parking, including handicap spaces
- Convenient, clear signage and layout
Common complaints
- Complaints regarding administrative processes, specifically the requirement to use check-in kiosks
- Reports of difficulty reaching the facility via telephone
- Negative interactions with some staff members concerning attitude and professionalism
- Isolated reports of long wait times and inadequate responsiveness to patient discomfort
In patients' words
"This pavilion is gorgeous, ample parking as there is approximately maybe 100+ parking spaces ... never having to look for a place to park is nice."
— LocalityBiz Review"Forcing people to use the Kiosk to check in which is basically part of the job for the receptionist without providing a discount for compensation for doing part of someone else job is ridiculous."
— LocalityBiz Review"Dr. Leppert is a fantastic doctor and I've recommended him to several people, who are now also patients of his. His care is ... thorough. He's kind and thoughtful."
— Healthgrades ReviewMore clinics in Chambersburg
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