Heartland Women's Healthcare of Advantia, Centralia
OB-GYN/Women's Health • Centralia, WA
Ratings by platform
- Birdeye (aggregated from sources including Google): 4.7 out of 5 stars (371 reviews (Birdeye/aggregated sources))
What patients say
Patients praise
- Friendly and welcoming staff members
- Efficient and quick appointment visits for many patients
- Providers who are compassionate and thorough
- Clean office environment
- Helpful in relieving anxiety for first-time visitors
Common complaints
- Professionalism concerns regarding staff behavior
- Issues with appointment scheduling and communication
- Complaints about billing practices
- Negative experiences regarding bedside manner and empathy, particularly for LGBTQ+ patients
- Reports of feeling disregarded during critical care situations
In patients' words
"I am very disappointed with my experience here. I have submitted a claim for insurance fraud due to their billing practices. Be sure you ask questions and are informed upfront for what they plan on billing."
— LocalityBiz review"This was my first time going to a gynecologist and they were really good at helping to relieve my anxiety. They didn’t make me feel guilty for waiting so long to get my health check out and they communicated really well at my appointment."
— Birdeye review"Their table side manners are very obviously different when it comes to handling LGBTQ+ communities. I hate coming to this place and I always put it off until I'm near dying because of how I'm treated here for being visibly queer. Bad vibes bad care."
— LocalityBiz reviewMore clinics in Centralia
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