SSM Health Medical Group
Family Medicine • Centralia, IL
Ratings by platform
- SSM Health Official Provider Page (e.g., Alicia Davis, APRN-CNP): 4.6 out of 5 (based on 71 ratings) (23 reviews)
- Solv Health (SSM Health Express Clinic): 3.0 out of 5 (1 review)
What patients say
Patients praise
- Providers described as knowledgeable, thorough, and caring in specific primary care contexts
- Patients appreciate clear explanations and personal attention when experienced during appointments
- Strong communication from specific practitioners noted by some patients
Common complaints
- Long wait times, especially in the emergency room
- Complaints regarding staff behavior (rudeness, lack of empathy, unprofessionalism)
- Difficulty scheduling appointments and inconsistent administrative processes
- Concerns regarding care quality and perceived lack of physician availability or experience in certain departments
In patients' words
"She is A very caring person. Could't ask for better."
— SSM Health Provider Review"Sat in pain 7 hrs! Still never got to see a DR! After 7 hr of waiting they announced they no longer do MRIs on the weekend."
— A-Better-Place.com User Review"The provider seem to be nice and accommodating, but the receptionist was rude and hateful."
— Solv Health ReviewMore clinics in Centralia
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