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Gateway Healthcare | Brown University Health

Behavioral HealthCentral Falls, RI

★★★☆☆3.4/538 reviews across 3 platforms

Ratings by platform

  • Promallu (Brown University Health Laboratories): 2.4/5 (13)
  • Addiction Resource (Gateway Healthcare Hunt Street House): 9.1/10
  • Birdeye (Brown Physician Patient Center): 3.9/5 (25)

What patients say

Patients praise

  • Compassionate and knowledgeable clinical care in some departments
  • Clean and professional facilities in specific locations
  • High overall scores on some addiction resource directories

Common complaints

  • Unprofessional conduct by staff
  • Poor management and lack of organization
  • Long wait times at medical laboratories
  • Negative experiences regarding paperwork and clinical accuracy

In patients' words

"I have never left a Google never felt the need but this place is atrocious. Never seen people treated so poorly at a place of HEALTHCARE!"

FindRecoveryCenter.com (Gateway Healthcare)

"I spent almost three hours waiting to even get registered, the place disorganized and the lack of professional was shown."

Promallu (Brown University Health Laboratories)

"We tell everyone and anyone who will listen about how great your practice is."

Brown University Health Patient Testimonials

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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