Rotech Healthcare: Homepage
Medical equipment & oxygen equipment supplier (CPAP/oxygen) • Central City, CO
Ratings by platform
- Yelp / PissedConsumer: 1.7 out of 5 (Approximately 290-385 total reviews across major aggregate platforms)
- Birdeye (Aggregate of local office reviews): 4.5 out of 5 (158 reviews)
- Better Business Bureau (BBB): 1.31 out of 5 (Based on BBB customer reviews)
What patients say
Patients praise
- Occasional praise for specific local staff members
- Prompt and helpful service at specific individual locations
Common complaints
- Poor customer service and unresponsiveness
- Difficulties with billing and insurance processing
- Long delays in receiving medical supplies
- Issues with incorrect or incompatible equipment
- Negative experiences with staff communication
In patients' words
"This is by far the worst diabetes supply company I have had to deal with in 20+ years. Every single order was problematic."
— Better Business Bureau Review"Dennica was helpful beyond expectations. She was personable, friendly, very helpful, and very knowledgeable. Your company has a real asset in Dennica."
— Birdeye (Layton, UT Office) Review"Rotech Healthcare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement."
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