MercyOne Cedar Falls Family Medicine
Primary Care • Cedar Falls, IA
What patients say
Patients praise
- Providers are often described as knowledgeable, caring, and attentive listeners
- Strong, long-term patient-provider relationships reported
- Efficient appointment scheduling for some providers
- Staff noted as courteous and prompt in certain departments
Common complaints
- Reports of dismissive or indifferent attitude from some providers
- Concerns regarding ER staff professionalism and conduct
- Issues with medical documentation and paperwork accuracy in the ER
- Lack of patient privacy at reception desks
In patients' words
"Dr. Carlsen was very caring, an excellent listener and very knowledgeable!"
— Ratings.MD"He is attentive, thorough, recommends therapy and/or referrals if necessary. He always has time to listen to your health concerns."
— Healthgrades"The nurses are terrible on the ER. They don't fill out important documents. They literally sent me home with a blank report."
— Birdeye (MercyOne Cedar Falls Medical Center)More clinics in Cedar Falls
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