MercyOne Cedar Falls Mental and Behavioral Health Care
Counseling Services • Cedar Falls, IA
Ratings by platform
- ABA Navigator: 3.3/5 (7)
- Birdeye (MercyOne Cedar Falls Medical Center): 2.6/5 (72)
What patients say
Patients praise
- Appreciation for specific practitioners described as compassionate or effective
- Helpful care for children/adolescents in certain cases
- Patient-centered approach for some individuals
Common complaints
- Issues with administrative responsiveness (unreturned calls, email communication)
- Concerns regarding quality of medical care and medication management
- Dissatisfaction with staff interaction and bedside manner
- Inconsistencies in record keeping and clinical documentation
In patients' words
"Courtney McKinley is an outstanding psychiatrist. She is smart, compassionate, professional, and thorough."
— ABA Navigator User Review"Very poor record keeping on medication. Refills not available sometimes."
— ABA Navigator User Review"Tony is amazing for littles ! He’s helped us greatly. Very hard to get into but worth the wait!"
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