Duke Primary Care Waverly Place - Cary Family and Internal Medicine
Family Medicine • Cary, NC
Ratings by platform
- Birdeye: 3.5 out of 5 stars (72 reviews)
- Yahoo Local: 2.5 out of 5 stars (18 reviews)
What patients say
Patients praise
- Some patients report receiving exceptional care from specific doctors and providers
- Positive experiences with medical staff being kind and helpful in certain instances
- Convenient location and facilities, including in-clinic lab and x-ray services
- Availability of same-day appointments for acute illnesses reported by some patients
Common complaints
- Difficulties with the billing and insurance department, including unexpected charges for preventive care visits when medical questions are asked
- Difficulty in scheduling appointments in a timely manner
- Concerns regarding staff communication and professionalism, including administrative staff competence
- Some patients feel the medical care is rushed or impersonal, described as assembly-line doctoring
- Reports of doctors not adequately listening to patient concerns
In patients' words
"I love my doctor and would give her very high marks (5 stars), but it's nearly impossible to get an appointment to see her in a timely manner."
— Bippermedia reviews"She does not come off as a caring physician, but rather lacks warmth and I feel like a part of 'assembly-line' doctoring whenever I have an appointment."
— Birdeye reviews"It is a nice location. Everyone working here is super nice and helpful. Met my needs and more."
— Yahoo Local reviewsMore clinics in Cary
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