CoxHealth
Occupational Medicine • Carthage, MO
Ratings by platform
- Yelp: 2.1/5 (52 reviews)
- ComplaintsBoard: 1.0/5 (10 reviews)
What patients say
Patients praise
- High patient recommendation rates for certain facilities
- Recognition for outstanding patient experience at some regional locations
- Some individual providers noted for excellent, caring, and efficient treatment
Common complaints
- Difficulty resolving billing errors and insurance coverage disputes
- Operational inefficiencies and administrative delays (e.g., related to new EHR systems)
- Concerns regarding office staff professionalism, communication, and responsiveness
- Reports of long wait times and issues with appointment management
- Instances of perceived unprofessional or insensitive interactions with medical providers
In patients' words
"Consumers contacting BBB about Cox Health primarily allege difficulty resolving billing errors, some of which include being told a service was covered by insurance when it was not or being charged for free COVID-19 tests."
— Better Business Bureau summary of complaintsMore clinics in Carthage
Carthage Neighborhood Care
Patients praise: Longstanding reputation as a leading provider of occupational health services since 1992 · Comprehensive services offered including DOT physicals, drug testing, and injury treatment.
Carthage Pediatric Dental
Patients praise: Welcoming and hygienic environment for children · Friendly and professional staff.
Capital Ortho
Patients praise: Compassionate and professional medical staff and providers · Effective diagnosis and treatment plans.
Mercy Pediatrics
Patients praise: Highly rated individual pediatricians at the practice · Courteous staff as reported by patients.
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