CoxHealth | Locations
Occupational Medicine • Carthage, MO
Ratings by platform
- Yelp: 2.1 out of 5 stars (based on 52 reviews) (52 reviews)
- ComplaintsBoard: 1.0 out of 5 stars (based on 10 complaints) (10 complaints)
What patients say
Patients praise
- High patient recommendation rates for certain facilities
- Recognition for outstanding patient experience at some regional locations
- Some individual providers noted for excellent, caring, and efficient treatment
Common complaints
- Difficulty resolving billing errors and insurance coverage disputes
- Operational inefficiencies and administrative delays (e.g., related to new EHR systems)
- Concerns regarding office staff professionalism, communication, and responsiveness
- Reports of long wait times and issues with appointment management
- Instances of perceived unprofessional or insensitive interactions with medical providers
In patients' words
"When you’re there for help, and you feel like you’re getting excuses and dysfunction — frustration that has absolutely nothing to do with you or patient care — it’s not really a patient problem. It’s a management problem that’s flowing over and affecting the patient and their care."
— Patient experience report regarding recent system transition (KY3, 2026)"Consumers contacting BBB about Cox Health primarily allege difficulty resolving billing errors, some of which include being told a service was covered by insurance when it was not or being charged for free COVID-19 tests."
— Better Business Bureau summary of complaintsMore clinics in Carthage
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