Drug & Alcohol Treatment Program in Carbondale, IL | Gateway
Addiction Medicine • Carbondale, IL
Ratings by platform
- Birdeye: 3.9/5 stars (109 reviews)
- StartYourRecovery.org: 4/5 stars (approx.) (107 reviews)
- Yelp: 3.0/5 stars (2 reviews)
- Detox To Rehab: 3.7/5 stars (3 reviews)
What patients say
Patients praise
- Supportive and compassionate staff interactions reported by some patients
- Sense of community and peer support among residents
- Successful personal progress and recovery reported by some individuals
- Helpful guidance during admissions process mentioned in some cases
Common complaints
- Unprofessional or rude staff behavior
- Concerns regarding quality of care and treatment environment
- Difficulties with communication and responsiveness
- Reports of poor facility conditions and food quality
- Issues with discharge or retrieval of personal belongings
In patients' words
"As a client, I did not feel welcomed in this environment. The nurse manager was rude and did not treat people with kindness or respect... it creates an uncomfortable atmosphere for both staff and clients."
— Birdeye Review"Great counselors, helpful, caring, and they go above and beyond."
— StartYourRecovery.org Client Review"Please please do not go here. I’m beyond traumatized from this experience. Gateway in Carbondale is a ghetto, poorly staffed, and non treatment focused place."
— FindRehabCenters.org ReviewMore clinics in Carbondale
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Patients praise: Compassionate and attentive staff · Meaningful personal progress and recovery outcomes.
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Patients praise: thoroughness · courtesy and professionalism.
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