Sunset Rehabilitation & Health Care Center - Tutera Senior Living
Skilled Nursing & Rehabilitation • Canton, IL
Ratings by platform
- Centers for Medicare & Medicaid Services (CMS) and various senior living aggregators: 1 out of 5 stars (overall CMS rating)" (28 reviews (3.8 average on seniors.fyi, contrasting with overall CMS rating))
- Caring.com and U.S. News & World Report: 3 out of 5 stars (overall rating) (5 reviews)
What patients say
Patients praise
- Some residents and families have reported good, compassionate care from staff and CNAs
- Praise for specific staff members, including the activities director
- Occasional positive remarks about the facility being organized or having good activities
Common complaints
- Issues with billing and insurance handling, including potential HIPAA violations and billing incompetence
- Reports of facility odor and cleanliness concerns
- Frequent facility-reported incidents, substantiated complaints, and past regulatory citations regarding resident care and health standards
- Communication gaps with family members and concerns about administrative oversight
In patients' words
"They do not recommend this facility to anyone... The place is disgusting and has a foul odor."
— Seniors.fyi reviewer"Everything seems very clean and organized. They are all very helpful with everything. They're always there for any questions you have."
— Caring.com reviewerMore clinics in Canton
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