Northwest ENT
Otolaryngology • Canton, IL
Ratings by platform
- US News (patient experience for Dr. Ronald A. Van Tuyl): 5/5 (694 reviews)
- Piedmont Healthcare (Northwest ENT Associates, PC): 4.8/5 (1,732 reviews)
- Healthgrades (Northwest ENT Associates PC) (1 review)
- MapQuest (Northwest ENT and Allergy Center) (35 reviews)
What patients say
Patients praise
- Highly recommended ENT for complex issues with clear explanations and compassionate approach (Dr. Van Tuyl)
- Positive patient experiences describing the practice as efficient, professional, friendly, and taking care of infections quickly (Northwest ENT)
- Provider descriptions include attentive listening and understandable explanation of test/exam results (Northwest ENT)
Common complaints
- Billing/scheduling or difficulty contacting the office and routed calls causing frustration (Northwest ENT)
- Appointment or follow-up gaps and lack of treatment despite tests (Northwest ENT)
- Negative clinical experiences including not seeing the doctor at follow-up, non-conclusive allergy testing, and dissatisfaction with care; at least one report of being treated by PA instead of doctor (Northwest ENT)
- Some negative individual comments about a medical outcome and charging for repair (Dr. Van Tuyl)
- Perceived overpricing and seeing a PA without being told (Dr. Van Tuyl)
In patients' words
"“I love Dr. Kauffman! He’s very attentive and actually listens to you… I couldn’t recommend a better ENT.”"
— localitybiz.com (Northwest ENT and Allergy Center)"“HORRIBLE… after I received a bill, I made multiple attempts to contact the office… All calls are routed… (Manila, Philippines)… I’ve decided to cancel any future appointments.”"
— healthgrades.com (Northwest ENT Associates PC, 1-star review)"“When I went for a 2nd visit… I never saw the doctor. His treatment for allergies was not working and the test was non-conclusive.”"
— yelp.com (Northwest ENT and Allergy Center)More clinics in Canton
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