Ear, Nose & Throat | ENT
Otolaryngology • Canton, IL
Ratings by platform
- Yelp (Northwest ENT and Allergy Center, Canton, GA): 2.2/5 (35 reviews)
- FindaTopDoc (Dr. Steven Ossakow, Canton, OH): 3/5 (18 reviews)
- rater8 (Julie Shrewsbury, FNP-C, Canton, GA): 4.6/5 (35 ratings)
- rater8 (Northwest ENT and Allergy Center - Various locations including Canton): 4.79/5 (Aggregate) (7.5K ratings)
What patients say
Patients praise
- Some patients report kind, thorough, and professional interactions with specific providers and staff
- Successful surgical outcomes for some patients, leading to improved quality of life
- Generally positive feedback on office environment and cleanliness in some instances
- Aggregated high ratings for specific nurse practitioners and audiologists within larger practice groups
Common complaints
- Dismissive, rushed, or rude bedside manner from certain providers
- Difficulty scheduling appointments and reaching the office directly due to centralized routing systems
- Reports of inadequate diagnostic procedures, such as refusing to perform necessary cultures or exams
- Long wait times for appointments and follow-up care
- Poor communication, including unreturned phone calls and lack of follow-up on patient concerns
In patients' words
"I will never go back to this place where I was not taken seriously and just dismissed."
— Patient, Northwest ENT and Allergy Center (Canton, GA)"I left the appointment feeling belittled and dismissed. Dr. Smith treated me with little respect."
— Patient, Ohio Head and Neck (Canton, OH)"We were impressed with how intently he listened to us and how patiently he answered all of our questions."
— Patient, Dr. Aaron Brescia (Canton, OH)"There was no way to contact the office directly for an appointment, or with questions or anything else. All calls are routed thru a central billing or a central scheduling... This was an absolute HORRIBLE experience."
— Patient, Northwest ENT Associates PC (Canton, GA)More clinics in Canton
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