Cooper Center for Healing | Cooper University Health Care
Addiction Medicine • Camden, NJ
Ratings by platform
- General consumer review websites: Generally poor ratings on public review sites (e.g., 1.0/5 on ComplaintsBoard, 1.4/5 on SmartCustomer) (Hundreds of combined reviews across major consumer platforms)
- Leapfrog Group and U.S. News & World Report: High performance/positive outlook (e.g., 87% willingness to recommend) (N/A (Clinical/Survey Data))
What patients say
Patients praise
- high performance rating in multiple adult procedures and conditions by national benchmarks
- strong patient willingness to recommend for elective procedures according to clinical survey data
- access to compassionate and comprehensive addiction medicine expertise
Common complaints
- concerns about cleanliness of hospital facilities
- difficulties with communication and staff responsiveness
- reports of long wait times for beds and emergency care services
- frustrations regarding billing, scheduling, and administrative processes
- perceived lack of patient empathy or patient-centered care
In patients' words
"The entire stay Ive felt like no one took the time to hear me out or how I felt about anything... I hate this hospital, Ive hated my entire stay."
— Better Business Bureau Complaint"The staff was knowledgeable, patient, and. Cooper treated us like family, not just a case number."
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