725 Concord Ave – Cambridge - Mount Auburn Hospital
Women's Health • Cambridge, MA
Ratings by platform
- Birdeye (aggregating Google reviews): 2.9 out of 5 stars (290 reviews)
- Healthgrades: 77% patient experience rating
What patients say
Patients praise
- Efficient and welcoming staff in specific departments like occupational health
- Positive patient experiences with nurses and doctors in the emergency department
- Strong patient experience ratings generally compared to national averages
- Access to a range of specialty services at the Concord Avenue location
Common complaints
- Billing and insurance processing issues
- Difficulty reaching administrative offices by phone
- Negative maternity and labor/delivery experiences in specific instances
- Challenges with scheduling or obtaining timely care for occupational health services
In patients' words
"I am continuously having billing issues with your billing office. Insurance claims aren't properly being processed... It's very stressful and doesn't make dealing with Mt. Auburn easy."
— Better Business Bureau complaint"From the emergency department to upstairs, the nurses and doctors made me feel like I was important. I felt safe and confident in their care."
— Birdeye review"I had a workplace injury... they didn't pick up my phone for 3 days, I left 2 voice mails too. Nobody called back."
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