Arthritis Care & Rheumatology - Mount Auburn Hospital
Rheumatology • Cambridge, MA
Ratings by platform
- U.S. News & World Report (for Dr. Lisa Fitzgerald): 5/5 (31 reviews) (31 reviews)
- U.S. News & World Report (for Dr. Shiv T. Sehra): 4/5 (16 reviews) (16 reviews)
- Vitals (for Dr. Lucille Shore-Schein): 3.6/5
- Vitals (for Dr. Alisha Lakhani): 2.3/5
What patients say
Patients praise
- Some rheumatologists are highly rated for clear communication and professional expertise
- Overall patient experience ratings for specific physicians are often positive (e.g., 4/5 or 5/5 scores)
Common complaints
- Administrative and billing issues, including difficulty with insurance processing and unhelpful communication
- Concerns regarding bedside manner, including reports of doctors feeling rushed, dismissive, or condescending
- Reports of feeling unheard or that the physician was not thorough in evaluating symptoms
- Occasional reports of professional distraction during appointments
In patients' words
"Never been treated so poorly from a physican! During the Q&A she rushed through the questions that I could barely gather my thoughts or answers."
— Vitals review for Dr. Lucille Shore-Schein"She seemed distracted by her smart watch which may have contributed to inaccurate after visit notes... I also felt like she had drawn conclusions before we even met."
— Vitals review for Dr. Alisha Lakhani"I am continuously having billing issues with your billing office. Insurance claims aren't properly being processed. The billing office nor the doctor's office follows up."
— BBB Complaint regarding Mount Auburn Hospital billingMore clinics in Cambridge
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