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Gastroenterology in Boston, MA - Primary Care | Physicians

GastroenterologyCambridge, MA

★★★★☆4.4/5107 reviews across 5 platforms

Ratings by platform

  • Healthgrades (Dr. William Brugge): 3.2/5 (13 ratings)
  • Healthgrades (Dr. Diane Abraczinskas): 3.86/5 (7 ratings)
  • Healthgrades (Dr. Kristin Burke): 3.67/5 (9 ratings)
  • Mass General Brigham (Dr. Daniel C. Chung): 4.9/5 (66 reviews)
  • Healthgrades (Dr. John Chobanian): 4.0/5 (12 ratings)

What patients say

Patients praise

  • Knowledgeable, thorough, and experienced physicians
  • Kind and patient bedside manner (some providers)
  • Effective communication and willingness to answer questions
  • Professional and efficient procedures

Common complaints

  • Rude or condescending bedside manner
  • Difficulty scheduling appointments and long wait times
  • Perceived lack of empathy or failure to listen to patient concerns
  • Administrative/office staff issues including communication and appointment errors

In patients' words

"Dr. Chung is kind, patient, a good listener, professional, and I am very blessed and grateful to have him for my care."

Mass General Brigham patient review for Dr. Daniel C. Chung

"My experience with Dr. Brugge was awful. He was rude and condescending, and was not willing to listen."

Healthgrades patient review for Dr. William Brugge

"She is truly an elite physician in her field. She explained things thoroughly, did a follow-up call exactly when she said she would, and was kind and instructional..."

Healthgrades patient review for Dr. Diane Abraczinskas

"Dr. Burke takes on way too many patients so that she cannot tend to all of them. Will ignore you and dismiss you 1000 times."

Healthgrades patient review for Dr. Kristin Burke

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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