Calexico - Innercare
Surgery • Calexico, CA
Ratings by platform
- Aggregated Review Data (Medical Center): 3.6/5 (37 reviews)
- Birdeye/Google (Dental): 3.5/5 (41 reviews)
What patients say
Patients praise
- Some patients reported friendly and efficient staff members
- Appreciation for the variety of services available under one roof, including pharmacy and after-hours nurse hotlines
- Occasional praise for professional and thorough medical providers
Common complaints
- Excessively long wait times (often multiple hours) even with appointments
- Staff and providers perceived as rude, dismissive, or unprofessional
- Strict and inflexible adherence to appointment arrival policies despite patient circumstances
- Issues with communication, such as lack of response to scheduling requests or follow-ups
- Restrictive policies regarding the presence of spouses or family members during medical procedures like ultrasounds
- Concerns about quality of care, including perceived incompetence or lack of attention to symptoms
In patients' words
"The doctor takes the time to listen, explain things clearly, and answer all my questions. The office is clean and well-organized."
— Anonymous Patient Review"We went to get my son’s regular immunization vaccines, and we waited for almost 3 hours for attention, which never came."
— Anonymous Patient Review"Nurses are so rude. They don’t even look you in the eye as they point their finger in the direction you’re supposed to go."
— Anonymous Patient Review"Had my daughter come in for an ultra sound. They refused to allow myself nor the father to be present during the life experience of hearing the babies heart beat."
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