Innercare
Surgery • Calexico, CA
What patients say
Patients praise
- Some patients reported friendly and efficient staff members
- Appreciation for the variety of services available under one roof, including pharmacy and after-hours nurse hotlines
- Occasional praise for professional and thorough medical providers
Common complaints
- Excessively long wait times (often multiple hours) even with appointments
- Staff and providers perceived as rude, dismissive, or unprofessional
- Strict and inflexible adherence to appointment arrival policies despite patient circumstances
- Issues with communication, such as lack of response to scheduling requests or follow-ups
- Restrictive policies regarding the presence of spouses or family members during medical procedures like ultrasounds
- Concerns about quality of care, including perceived incompetence or lack of attention to symptoms
In patients' words
"The doctor takes the time to listen, explain things clearly, and answer all my questions. The office is clean and well-organized."
— Anonymous Patient Review"We went to get my son’s regular immunization vaccines, and we waited for almost 3 hours for attention, which never came."
— Anonymous Patient Review"Nurses are so rude. They don’t even look you in the eye as they point their finger in the direction you’re supposed to go."
— Anonymous Patient Review"Had my daughter come in for an ultra sound. They refused to allow myself nor the father to be present during the life experience of hearing the babies heart beat."
— Anonymous Patient ReviewMore clinics in Calexico
ECRMC Calexico Outpatient Center | Clinica en Calexico, CA
Patients praise: Professional and courteous staff and nursing team · Helpful front desk service for some patients.
Johns Hopkins Rheumatology Specialty Clinics
Patients praise: Highly rated medical expertise in rheumatology · Compassionate and thorough care from many providers.
Pacific Eye Institute
Patients praise: High satisfaction with surgical outcomes, particularly cataract surgery · Professional, friendly, and compassionate staff and doctors.
Sequoia Regional Cancer Center
Patients praise: Professional, compassionate, and skilled medical and nursing staff · High-quality cancer care and effective treatment outcomes.
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