The Oncology Institute | Leading Oncology & Cancer Care
Oncology • Calexico, CA
Ratings by platform
- Birdeye: 4.4/5 stars (183 reviews (Northridge location))
- Birdeye: 4.5/5 stars (138 reviews (Chula Vista location))
What patients say
Patients praise
- High-quality care from doctors and nurses in-person
- Attentive and clear communication from specific providers
- Staff described as kind, caring, and professional at certain locations
- Accommodating environment at some facilities
Common complaints
- Difficulty reaching office staff by phone
- Long hold times with call centers
- Unorganized and understaffed experiences
- Concerns regarding lack of empathy from staff
- Issues with appointment scheduling and wait times
In patients' words
"The facility has been great doctors and nurses alike but when you call in, the service is horrendous."
— LocalityBiz Review"Impossible to directly contact anyone in the office. All calls automatically go to an offshore call center."
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