ECRMC Calexico Outpatient Center | Clinica en Calexico, CA
Neurology • Calexico, CA
Ratings by platform
- Birdeye: 4.2 out of 5 stars (37 reviews)
What patients say
Patients praise
- Courteous and professional service for imaging/X-rays
- High praise for specific providers, such as Dr. Allen Probus, for being knowledgeable, friendly, and kind
- Positive experiences with nurses and lobby staff described by some patients
- Convenient access to necessary medications
Common complaints
- Long wait times to see doctors
- Issues with scheduling and rescheduling appointments due to being slightly late
- Dissatisfaction with the front desk/administrative staff's handling of check-in and scheduling rules
- Communication barriers for non-English speakers
- Perception of dismissive behavior from some providers
In patients' words
"Excellent service at the Calexico Outpatient Center. Have had several X-rays done at this facility and are always very courteous. The front desk staff is also very professional and helpful in filling out the forms."
— Patient comment on Free Clinic Directory"How many times I have been on time and I wait more than 15 minutes just for sign in? ... How much time most or all patients wait more than 3 or 4 hours siting there just to see our doctor?"
— Patient comment on Free Clinic Directory"I just changed my primary care physician to ECRMC, and I found the center and the doctors to be the best. ... 10 out of 10 at ECRMC."
— Patient testimonial on ECRMC website"I would like it to be someone, some interpreter, because I don't understand the doctor very well."
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