Home Medical Equipment & Supplies | OSF HealthCare
Durable Medical Equipment & Medical Supplies • Cahokia, IL
Ratings by platform
- Birdeye: 2.0 out of 5 stars (8 reviews (Birdeye))
What patients say
Patients praise
- Some staff described as amazing, top-notch, and caring, particularly in ambulatory services
- Helpful support with equipment education for some patients
Common complaints
- Difficulties contacting staff by phone
- Reports of poor customer service and responsiveness to issues
- Frustrations with billing, insurance coverage, and equipment delivery delays
- Historical legal settlement regarding falsified medical records for supply refills
In patients' words
"This has been the worst customer service experience I've had in years, and it's profoundly disappointing and infuriating..."
— Birdeye user review"The staff in the ambulatory department are simply amazing. They were definitely top-notch and treated my daughter like gold with her surgery today."
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