Cone Health Burlington Family Practice
Family Practice • Burlington, NC
Ratings by platform
- Birdeye: 3.6 out of 5 stars (54 reviews)
- Cone Health (Practice profile): 4.9 out of 5 stars (202 reviews)
- Cone Health (Provider profile): 4.6 out of 5 stars (for Janna Ostwalt, PA) (147 reviews)
What patients say
Patients praise
- Patients report long-standing trust, with some families attending for over 25 years
- Specific providers, such as Dr. Donald Fisher and Janna Ostwalt, PA, receive high praise for listening, taking time, and being professional
- Generally regarded as a convenient, community-centered primary care option
- Staff are often described as caring and thorough during visits
Common complaints
- Complaints regarding administrative errors, including billing mistakes and billing deceit
- Difficulty scheduling appointments for urgent matters, with reports of long wait times
- Inconsistent experiences with provider confidence or communication regarding treatment plans
- Occasional dissatisfaction with staff responsiveness or guidance in acute situations
In patients' words
"Dr. Donald Fisher with Burlington Family Practice is great. He listens, explains so you understand and takes his time with you."
— Nextdoor user review"After several mistakes and errors in billing and the last one being outright deceit my wife and three daughters decided to leave there for Novant."
— Birdeye review"As usual Jenna is a great provider. She takes her time to address everything, she is wonderful and a knowledgeable provider. She includes me in my own plan of care. She makes me feel heard."
— Cone Health patient review for Janna Ostwalt, PAMore clinics in Burlington
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