Cook Children's Pediatrics (Burleson)
Pediatrics • Burleson, TX
Ratings by platform
- Birdeye: 4.7 out of 5 stars (aggregated) (312 reviews (aggregated))
- Official Cook Children's website: 4.5 to 4.9 out of 5 stars (varies by provider) (Varies by individual provider (e.g., 58, 63, 117 ratings))
What patients say
Patients praise
- Attentive and caring pediatricians with excellent bedside manner
- Staff members who are kind and helpful, particularly with anxious children
- Efficient, thorough care with minimal wait times for some patients
- Long-term relationships and trust built with specific providers over many years
Common complaints
- Difficulties with phone communication/reaching the office
- Frustration regarding billing transparency and unexpected charges
- Concerns about office staff professionalism and demeanor
- Strict enforcement of appointment arrival policies leading to cancellations
In patients' words
"Dr Vert and her staff are absolutely phenomenal. We have never had a bad experience here and refer her to everyone. Devastated we will be out growing cooks this year but have enjoyed our 18 years with her and the staff."
— Cook Children's official website (patient family testimonial)"DO NOT TAKE YOUR CHILD TO THIS PHYSICIAN... You cannot get anyone to answer the phone... The disconnect between the office staff and Doctor is atrocious! Due to their lack of communication I am out of pocket an additional $109.00."
— RateMDs"I came in 16 minutes late, 1 minute past the 15 minute window, and they made me reschedule... I despise places like this, especially somewhere like DFW where traffic is common."
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