Toluca Lake Primary & Specialty Care Clinic - UCLA Health
Primary Care • Burbank, CA
Ratings by platform
- Birdeye (UCLA Health Burbank Primary & Specialty Care): 3.0/5 stars (4 reviews)
- Yelp (UCLA Health Toluca Lake Primary Care): 2.5/5 stars (296 reviews)
- Birdeye (UCLA Health Burbank Specialty Care): 1.0/5 stars (6 reviews)
- Apple Maps (UCLA Health MPTF Toluca Lake): 2.6/5 stars
What patients say
Patients praise
- Many physicians praised for being attentive, professional, and thorough
- Convenient on-site services like X-rays and blood draws
- Staff generally noted as friendly and efficient by some patients
- Positive experiences with timely treatment in urgent care situations
Common complaints
- Poor staff communication and unorganized front desk management
- Difficulties with appointment scheduling and doctor availability
- Perceived rushed appointments with limited time for concerns
- Negative bedside manner or lack of attentiveness from some providers
- Concerns regarding billing issues and insurance network status
In patients' words
"Dr. Tochikura squeezed me into her very full schedule... Her team was amazing, always keeping me informed... I feel so seen and supported in her care."
— UCLA Health Provider Review"New doctor with a chip on her shoulder who has a lot to learn about beside manner and listening to her patients. Wasted my time."
— Birdeye Review"I've been a UCLA patient for a very long time and this is by far the worst location.. The lab on Alameda moved to this location and it is so nasty thrown together seems unorganized."
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