Facey Medical Group - Burbank - Providence
Primary Care • Burbank, CA
Ratings by platform
- Providence website: 4.5 out of 5 stars (16,274 ratings (combined across Providence platform))
- Yelp (via Apple Maps): 3.3 out of 5 stars (113 ratings)
- Birdeye (Google): 4.7 out of 5 stars (575 reviews)
What patients say
Patients praise
- High quality of care from individual physicians
- Effective referral and HMO management processes for some patients
- Efficient and attentive bedside manner reported by some patients
Common complaints
- Difficulty scheduling appointments
- Poor customer service, particularly with call center staff
- Frustration with perceived decline in quality of care and staffing changes
In patients' words
"I again had the pleasure of visiting Dr. Alinsod... as my primary care physician, and I can't praise him enough. He was incredibly patient..."
— MapQuest/Yelp user review"You would think that having a lot of employees would provide good customer service but it is so bad here that I always consider changing my insurance. Very hard to make appointments."
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