Home - Primary Care of Western New York, LLP
Family Medicine • Buffalo, NY
Ratings by platform
- Birdeye: 2.3/5 stars (272 reviews (on Birdeye))
What patients say
Patients praise
- Some individual doctors and PAs are described as professional, attentive, and caring
- Modern and clean facilities
- Some patients appreciate the team-based care approach
- Positive experiences with specific staff members at certain locations
Common complaints
- Difficulty reaching the office via phone, including long hold times
- Poor administrative and customer service management
- Issues with prescription refills and lost test results
- Billing concerns
- Instances of perceived negligence or rushing patients during appointments
In patients' words
"The telephone service is terrible. They never answer their phone. You can be on hold for an hour or possibly longer if you decide to hold."
— WebMD/patient review"I go to the 2780 Delaware Ave. location and have always had excellent care. I find that DOs spend more time with me as a whole person and I have never felt like my 15 minutes is up so on to the next."
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