Behavioral Health Services - Catholic Charities Brooklyn & Queens
Behavioral Health • Brooklyn, NY
Ratings by platform
- Trustburn: 3.8 out of 5 (aggregate) (52 reviews)
What patients say
Patients praise
- Some individual therapists and staff members described as caring, welcoming, and helpful
- Appreciated support for specific conditions like schizophrenia
- Helpful front desk staff noted at some locations
Common complaints
- Long wait times for intakes and appointments
- Concerns regarding staff unprofessionalism and perceived lack of empathy
- Difficulties with administrative processes, including billing disputes and scheduling communication
- Perceived high staff turnover leading to inconsistent therapy experiences
- Concerns about administrative/upper management support for both staff and patients
In patients' words
"I needed medication on the 20th of November and I began seeing them in early November and they couldn’t schedule until the second week of December... Avoid this place at all costs. Completely unprofessional and couldn’t care less about your health."
— LocalityBiz (patient review)"My child has been going here for a few years now and has had to switch therapists a few times... However her last two and her very first therapists were all amazing people and super helpful."
— LocalityBiz (patient review)"'She built me back up, and she said, 'You can do it, you're special,'"
— NY1 News (patient testimonial)More clinics in Brooklyn
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