Bristol, Connecticut
Physical Therapy • Bristol, CT
Ratings by platform
- Birdeye (Bristol Health Medical Care Center): 2.7/5 stars (40 reviews)
- Birdeye (Bristol Health Primary Care & Infectious Disease): 4.7/5 stars (33 reviews)
- Healthgrades (Patient Experience Rating): 59% (8% lower than national average)
- Birdeye (Bristol Health OBGYN): 4.7/5 stars (63 reviews)
What patients say
Patients praise
- Positive interactions with individual doctors and specialists
- Compassionate and attentive bedside care from some staff and nurses
- Efficient appointment processing in certain clinics
- Convenience of digital communication options like text-based scheduling
Common complaints
- Billing and financial disputes, including legal action over medical debt
- Difficulty reaching staff or receiving timely responses to patient inquiries
- Long wait times in emergency and clinical settings
- Perceived decline in quality of service over time
- Perceived lack of communication or support from administrative staff
In patients' words
"Patients taken to court described baffling bills, confusing health plan rules, and frustrating and fruitless telephone calls to hospital billing offices and health insurers’ customer-service lines."
— KFF Health News"Extremely poor experience as brand new patients. Don't waste your time. Also, whomever is copying and pasting the response to call the Customer Care Line.....they don't call back or fix anything."
— Birdeye (Patient Review)"Staff was very helpful and attentive. I've been going there for years and it's always been a very pleasant experience."
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