Cool Springs Internal Medicine & Pediatrics
Internal Medicine • Brentwood, TN
Ratings by platform
- Google, Yelp, Facebook, Healthgrades, and practice website: Approximately 4.6 out of 5 stars (aggregated across multiple platforms) (Hundreds of reviews (e.g., 443-862 cumulative mentions depending on the source))
What patients say
Patients praise
- Knowledgeable, attentive, and empathetic providers who take time with patients
- Helpful and prompt nursing and support staff
- Convenient access to care through on-site urgent care and walk-in options
- Positive long-term patient relationships and satisfaction with patient portals/communication
Common complaints
- Billing and administrative issues, particularly with corporate management and insurance processing
- Reports of poor communication or lack of follow-up from the billing department
- Occasional complaints regarding bedside manner or lack of compassion from specific providers, particularly in urgent care settings
- Frustrations during ownership or management transitions
In patients' words
"I have never had a bad experience here, both through the walk in or regular clinic. Macy Nelms is my primary provider and has always listened to my concerns and treated me kindly."
— LocalityBiz user review"The NP named Payten was absolutely awful when we went in with our 1 year old. No compassion or bedside manner and completely condescending."
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