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Best of Omaha | Boys Town

Pediatric NeuroscienceBoys Town, NE

★★★★☆3.8/53,959 reviews across 6 platforms

Ratings by platform

  • TrustReviewers.com (Boys Town National Research Hospital – West): 4.7/5 (85)
  • Birdeye (Boys Town Pediatrics - Lakeside): 4.8/5 (23)
  • Birdeye (Boys Town National Research Hospital Downtown Clinic): 3.8/5 (3820)
  • Birdeye (Boys Town Pediatric Neurology Clinic): 3.0/5 (8)
  • Birdeye (Boys Town Child & Adolescent Psychiatric Inpatient Center): 3.9/5 (7)
  • HealthyHearing.com (Boys Town National Research Hospital): 4.5/5 (16)

What patients say

Patients praise

  • Highly skilled and attentive physicians and specialists
  • Compassionate and patient-centered care, especially for children
  • Effective behavioral and mental health support for many families
  • Professional and thorough diagnostic services
  • Kid-friendly environment and staff

Common complaints

  • Billing issues and insurance confusion
  • Long wait times for appointments and during visits
  • Perceived lack of empathy or poor customer service from some front-desk and nursing staff
  • Negative past experiences in inpatient or specialized psychiatric units
  • Communication gaps regarding policies or referrals

In patients' words

"Boys Town Doctors are the best. I know it sometimes takes a while to get an appointment but that just shows how much people love them."

TrustReviewers.com

"The rest of the experience was absolutely horrifying... I was told to be NPO for anesthesia at midnight for a 14:15 surgery time. We checked in at 12:05 and then waited. And waited. And waited."

Birdeye

"I am appalled at the incredible unprofessionalism of Nancy at the front desk in her abject refusal to assist me in making an appointment."

HealthyHearing.com

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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