Behavioral Health | Boys Town National Research Hospital
Behavioral Health • Boys Town, NE
Ratings by platform
- Birdeye (Downtown Clinic): 4.1/5 (18)
- Birdeye (Child & Adolescent Psychiatric Inpatient Center): 3.9/5 (7)
- Birdeye (Residential Treatment Center): 1.4/5 (37)
- HealthyHearing.com (Hospital): 4.5/5 (16)
What patients say
Patients praise
- Appreciation for specific physicians and specialists, particularly in neurology and epilepsy care
- Positive experiences with staff communication, child-friendliness, and professionalism in certain departments
- Effective patient-centered care and family support noted in specific clinical success stories
Common complaints
- Concerns regarding treatment approaches, including reported experiences of emotional distress, alleged lack of compassion, and perceived discrimination in residential settings
- Administrative issues related to billing and insurance confusion
- Customer service challenges, such as difficulties in scheduling appointments and perceived unhelpfulness of some staff members
In patients' words
"I was in the C unit, which is a girls unit, and I am a transgender male. I was absolutely not treated as a boy... I was constantly being deadnamed, misgendered, and discriminated against."
— Google review of Boys Town Residential Treatment Center"I am appalled at the incredible unprofessionalism of Nancy at the front desk in her abject refusal to assist me in making an appointment... What a complete and disgraceful failure of customer service."
— Patient review on HealthyHearing.com"I would recommend Boys Town Hospital for neurology. They have made me and my family feel so safe."
— Boys Town Hospital patient success storyMore clinics in Boys Town
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