Family Medicine in Bountiful, UT | Bountiful Clinic
Family Medicine • Bountiful, UT
Ratings by platform
- Google My Business: 4.4/5 (on Google My Business) (203 (on Google My Business))
- Yelp: Low ratings reported (e.g., 1-star trends mentioned) (11 (on Yelp))
What patients say
Patients praise
- Attentive, caring, and thorough physicians (specifically Dr. Kernan, Dr. Knowlton, and Dr. Mattern)
- Helpful nursing and support staff (notably Alexis)
- Clean and well-located facility
- Prompt email responses from some providers
Common complaints
- Complex and confusing billing/payment systems
- Long wait times (for appointments and in-office)
- Poor communication regarding insurance coverage and billing issues
- Unorganized office staff and administration
- Challenges with scheduling and appointment cancellations
In patients' words
"Dr. Ashley Kernan is the BEST doctor! She's very understanding and listens to my concerns. She takes time with me to help me understand my health issues."
— Patient review"The staff here are great, but ever since they switched to their “new” system and app, everything has become unnecessarily complicated."
— Patient review"2 hour wait time, really?! 2nd time going here, and it had the same wait time to check in. Last time they forgot about us..."
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