Family Medicine Bountiful
Family Medicine • Bountiful, UT
Ratings by platform
- Birdeye (Aggregate): 4.9/5 (811)
- Intermountain Health (Dr. Jeffrey H. Tingey): 4.9/5 (352)
- Intermountain Health (Dr. Shaleen M. Doctor): 4.9/5 (219)
- Intermountain Health (Dr. Mackenzie Mattern): 4.9/5 (102)
- Intermountain Health (Dr. Adam A. Henrie): 4.9/5 (212)
What patients say
Patients praise
- Individual physicians are frequently described as knowledgeable, compassionate, and excellent listeners
- Patients report feeling respected, not rushed, and actively involved in their healthcare plans
- Many long-term patients express high trust and satisfaction with their specific primary care providers
Common complaints
- Rude, unprofessional, or hostile interactions with administrative and front desk staff
- Significant frustration with billing, insurance, and prescription management processes
- Difficulties with appointment scheduling and long wait times
- Dissatisfaction with the complexity of patient portal and system updates
In patients' words
"Dr. Tingey is the best. He listens and then ponders on what you tell him and then will investigate the issue very thoroughly and come up with a plan."
— Intermountain Health Reviews"Dr. Henrie is unusual in today’s get them in and process them out quick medical mill. He takes the time to ask questions about my health and wellbeing and is patient in listening to any concerns."
— Intermountain Health Reviews"Absolutely horrendous and rude customer service. I called to figure out some issues recently and the receptionist was hostile and standoffish with an attitude while I was trying to remain calm."
— A-Better-Place Review"The office staff is absolutely horrible (especially the front desk workers). Every time my wife or I have called, or been there in person, they are cold, rude, and simply just don't care about anyone."
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