Urology Care - Boone Health
Urology • Boone, NC
Ratings by platform
- Momentary/CMS HCAHPS: 3 out of 5 stars (overall hospital rating) (1,299 patient surveys (CMS HCAHPS data))
- Facebook: 88% recommend (1,653 reviews)
- Healthgrades: 74% patients rate 9 or 10 / 77% would recommend
- U.S. News & World Report: 4/5 to 5/5 stars (individual urologists) (Ranges from 22 to 98 reviews per provider)
What patients say
Patients praise
- High performing in urological procedures, including prostate cancer surgery
- Generally high patient recommendations (e.g., 78-88% across various platforms)
- Strong communication with doctors reported by many patients
- Excellent prevention of outpatient procedural complications
- Many individual urologists hold high patient ratings (often 4/5 or 5/5)
Common complaints
- Communication regarding medicines needs improvement
- Some patients have experienced billing or administrative issues
- Hospital noise levels (quietness) identified as an area for improvement
- Minor patient dissatisfaction with staff responsiveness
In patients' words
"I have never had the best care than at Boone Hospital. I was treated a week ago for a double mastectomy... her staff are amazing."
— Stacey B. on BBB"A phone appointment set 12/5/25, but forgot to tell doctor. I called 15 minutes after appointment time and spoke with nurse, they billed my insurance claiming 'customer didn't cancel'..."
— Trisha H. on BBB"Boone Hospital treated me best. were attentive, friendly, empathetic, The waiting rooms are pretty incredible. Wonderful hospital! The doctors really know..."
— Yelp User ReviewMore clinics in Boone
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