Boone County Hospital
Urology • Boone, IA
Ratings by platform
- Google Reviews: 2.9/5 (52 reviews)
- Healthgrades
- Birdeye: 3.1/5 (77 reviews)
What patients say
Patients praise
- some staff members described as kind and compassionate
- active patient feedback channels like PFAC exist
Common complaints
- billing and collections issues
- poor staff communication and contradictions in care plans
- unwelcoming front desk experience
- long wait times and perceived lack of urgency
In patients' words
"Will double bill and can't get billing correct. Will threaten to send you to collections and at the same time send you a check. Worst billing department I have ever had contact with. BEWARE!"
— LocalityBiz Review"Worst experience EVER at a hospital, I wouldn’t even know where to begin. Every person that came in the room contradicted the person before. Got no where and sat there for a day and a half."
— LocalityBiz ReviewMore clinics in Boone
Boone Health
Patients praise: Appreciative of specific staff members for being informative and understanding · High praise for individual physician expertise and bedside manner in many instances.
Charles Paul, M.D.
Patients praise: Compassionate and patient care style · Thorough explanation of treatment options without pressure.
Gabrielson Clinic for Women
Patients praise: Friendly and caring staff · Attentive providers who listen to patient concerns.
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