Boone County Hospital | Boone, Iowa
Urology • Boone, IA
Ratings by platform
- Google Reviews: 2.9/5 (52)
- Healthgrades: 74% patient experience rating (N/A)
- Birdeye: 3.1/5 (77)
What patients say
Patients praise
- some staff members described as kind and compassionate
- active patient feedback channels like PFAC exist
Common complaints
- billing and collections issues
- poor staff communication and contradictions in care plans
- unwelcoming front desk experience
- long wait times and perceived lack of urgency
In patients' words
"Will double bill and can't get billing correct. Will threaten to send you to collections and at the same time send you a check. Worst billing department I have ever had contact with. BEWARE!"
— LocalityBiz Review"Worst experience EVER at a hospital, I wouldn’t even know where to begin. Every person that came in the room contradicted the person before. Got no where and sat there for a day and a half."
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