Pulmonary Medicine - Boone County Hospital
Pulmonary Medicine • Boone, IA
Ratings by platform
- Healthgrades: 3.3/5 (3 reviews)
- U.S. News & World Report: 5/5 (12 reviews)
- WebMD (1 review)
What patients say
Patients praise
- High patient satisfaction scores for nurse communication
- Positive individual reviews for specific pulmonologists such as Dr. Ryan Mertens
- Strong performance in certain clinical quality metrics like pneumonia care and emergency department wait times
Common complaints
- Reports of unorganized or rude front desk staff
- Concerns regarding communication and coordination between different staff members
- Complaints about the hospital billing department
- Specific instances of long wait times or feelings of neglect during care
In patients' words
"The front desk lady gave weird and unwelcoming vibes... I saw 3 different nurses before I finally saw one of the doctors. They left me alone in a room for 1.5 hours... It was by far the most bizarre, confusing, and uncomfortable experience I've had at a hospital."
— LocalityBiz user review of Boone County Hospital"Will double bill and can't get billing correct. Will threaten to send you to collections and at the same time send you a check. Worst billing department I have ever had contact with. BEWARE!"
— LocalityBiz user review of Boone County HospitalMore clinics in Boone
Boone Health
Patients praise: Strong reputation for overall medical care and provider expertise · High recommendation rates from patients (often reported around 77-78%).
Gabrielson Clinic for Women
Patients praise: Friendly and caring staff · Attentive providers who listen to patient concerns.
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