Digestive Medicine (Gastroenterology) - Boone Health
Gastroenterology • Boone, NC
Ratings by platform
- Healthgrades (Dr. Kevin Halsey): 4.7/5 stars (23 ratings)
- WebMD (Dr. Michael Williams): 5.0/5 stars (10 ratings (2 written reviews))
- Momentary Labs (CMS HCAHPS data): 3/5 stars overall hospital rating (1,299 patient surveys)
What patients say
Patients praise
- Experienced and skilled clinical staff and gastroenterologists
- Positive bedside manner reported for many individual providers
- High recommendation rates for the hospital overall based on large-scale patient surveys
- Access to state-of-the-art technology for digestive health diagnostics and treatments
Common complaints
- Difficulties with administrative tasks such as appointment scheduling, return calls, and staff responsiveness
- Billing and collections concerns including disputed charges and lack of notification
- Occasional complaints regarding staff bedside manner, particularly in emergency or high-stress situations
- Wait times for certain outpatient services
In patients' words
"The genuine concern and care from a very knowledgeable Doctor. His great communication skills had me at ease knowing I would be in good hands. Plus he is helped by an extremely confident and caring staff. They are all professionals with a comfortable bedside manner."
— Healthgrades (Review of Dr. Kevin Halsey)"Visit is fine, staff fails to return calls or messages timely. Requested a script over two weeks ago, responded after almost a week with many excuses... and will not return calls or messages on their app."
— WebMD (Review of Dr. Michael Williams)More clinics in Boone
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