Watauga Medical Center Emergency Department - UNC Health
Emergency Medicine • Boone, NC
Ratings by platform
- U.S. News & World Report: 4 out of 5 (Patient Experience Score) (Not explicitly stated (aggregated))
- Birdeye: 3.3 out of 5 stars (460 reviews)
What patients say
Patients praise
- Generally favorable patient experience scores compared to national/state averages
- Many patients report willingness to recommend the facility
- Positive feedback regarding communication with doctors
- Some praise for nursing and medical staff kindness and professionalism
Common complaints
- Concerns regarding hospital security personnel behavior
- Difficulties with billing processes and collection agencies
- Reports of long wait times or delays in treatment
- Perceived lack of responsiveness from staff when assistance is requested
- Concerns regarding cleanliness of facilities
In patients' words
"TARNISHING THE UNC NAME. VULGAR and CRUEL. There are some good nurses and doctors and a very kind social worker here, but their good work is being undermined by their hospital police who have openly shown disdain and disrespect to patients and visitors."
— Birdeye review"Everyone is nice! Patients, doctors and staff."
— Vivian Health reviewMore clinics in Boone
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