Emergency & Same-Day | UNC Health Appalachian | NC
Emergency Medicine • Boone, NC
Ratings by platform
- Birdeye (Watauga Medical Center): 3.3/5 stars (460 reviews)
- Birdeye (AppFamily Medicine): (Mixed/Low ratings implied by customer comments) (143 reviews)
What patients say
Patients praise
- Praise for specific doctors and nursing staff for being kind, attentive, and helpful during stressful situations
- Recognition of efficient care in some emergency department experiences
- Reports of compassionate and professional treatment by certain clinical team members
Common complaints
- Issues with scheduling, long wait times for appointments, and last-minute cancellations or rescheduling
- Reports of poor communication between staff and patients, particularly regarding medication and follow-up care
- Frustration with administrative processes, billing errors, and difficulty reaching staff
- Negative interactions with some front desk and clinical staff, including reports of rude or dismissive behavior
In patients' words
"The ER was efficient and kind, but it was Dr. Tim and Dr. Gray (the Ortho PA) who really stood out... He made a scary situation feel manageable."
— LocalityBiz User Review"Making patients wait months for an appointment and then failing to communicate basic scheduling changes shows a complete lack of professionalism."
— LocalityBiz User Review"If you schedule an appointment its gonna be around an hour and a half later that theyre actually gonna see you."
— Birdeye User ReviewMore clinics in Boone
Urgent Care Boone NC Walk In Clinic Open Now - FastMed
Patients praise: Friendly and attentive medical staff (doctors and nurses) · Quick and efficient medical processes once seen.
Watauga Medical Center Emergency Department - UNC Health
Patients praise: Generally favorable patient experience scores compared to national/state averages · Many patients report willingness to recommend the facility.
Appalachian Primary Care – Your Health. We are here.
Patients praise: attentive and caring medical providers who listen to concerns · professional and thorough clinical staff (nurses/Phlebotomists).
Gabrielson Clinic - Boone
Patients praise: Friendly and caring staff · Attentive providers who listen to patient concerns.
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