UNC Health Appalachian
Emergency Medicine • Boone, NC
What patients say
Patients praise
- Praise for specific doctors and nursing staff for being kind, attentive, and helpful during stressful situations
- Recognition of efficient care in some emergency department experiences
- Reports of compassionate and professional treatment by certain clinical team members
Common complaints
- Issues with scheduling, long wait times for appointments, and last-minute cancellations or rescheduling
- Reports of poor communication between staff and patients, particularly regarding medication and follow-up care
- Frustration with administrative processes, billing errors, and difficulty reaching staff
- Negative interactions with some front desk and clinical staff, including reports of rude or dismissive behavior
In patients' words
"The ER was efficient and kind, but it was Dr. Tim and Dr. Gray (the Ortho PA) who really stood out... He made a scary situation feel manageable."
— LocalityBiz User Review"Making patients wait months for an appointment and then failing to communicate basic scheduling changes shows a complete lack of professionalism."
— LocalityBiz User Review"If you schedule an appointment its gonna be around an hour and a half later that theyre actually gonna see you."
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