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OSF Illinois Neurological Institute - Neurosurgery in Bloomington

NeurosurgeryBloomington, IL

★★★☆☆3.0/5471 reviews across 3 platforms

Ratings by platform

  • Birdeye (OSF Illinois Neurological Institute - Bloomington): 1.6 out of 5 stars (7 reviews)
  • Healthgrades (Dr. Charles Rosen, MD): 3.6 out of 5 stars (21 ratings)
  • Birdeye (OSF St. Joseph Medical Center): 3.0 out of 5 stars (443 reviews)

What patients say

Patients praise

  • Specific praise for individual clinicians, such as Physician Assistants, for being attentive and validating
  • Successful surgical outcomes for complex conditions like epilepsy and minimally invasive spine procedures
  • Access to specialized, advanced medical technology and surgical techniques in the local area
  • Occasional positive feedback regarding surgical staff and the competence of specific surgeons during treatment phases

Common complaints

  • Significant reports of administrative issues, including appointment cancellations, long wait times, and difficulty rescheduling
  • Concerns regarding bedside manner, perceived arrogance, and lack of thorough communication from some providers
  • Complaints about poor coordination with physical therapy orders and follow-up care
  • General frustrations with the facility's overall patient communication and check-in processes

In patients' words

"Unfortunately, they've rescheduled several times now, moving appointments out multiple months each occurrence. Never seen anything like it."

Birdeye review (OSF Illinois Neurological Institute)

"Dr. Rosen treated me like a joke as soon as he deemed me nonsurgical. I still have questions. Orders for my physical therapy are being sent to wrong locations..."

Healthgrades review (Dr. Charles Rosen)

"Physician Assistant Alyssa Harris is the kind person Ive ever dealt with in the medical world. She makes me feel so heard and validated..."

Birdeye review (OSF Illinois Neurological Institute)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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