Binghamton Riverside Drive Endocrinology - Guthrie.org

Patients praise

• Doctors’ thorough explanations and attentive care (e.g., Dr. Singh)
• Patients feel listened to and treated like a person rather than “a number”
• Medical care generally described as prompt, professional, compassionate
• Specialist knowledge and confidence during diagnosis/procedures (e.g., thyroid module/biopsy mentioned)

Common complaints

• Clinic/business-office or front-desk issues affecting appointment scheduling and care continuity (cancellations, delays, virtual-visit availability)
• Unprofessional or dismissive front desk interactions (examples include waiting while in pain and being treated poorly)
• Administrative errors or referral/appointment mix-ups and long hold times (examples from related Riverside Medical/Guthrie locations)
• Service/communication problems after Guthrie took over (example: computer outage, appointment/care disruptions)