Gastroenterology | MaineHealth Maine Medical Center
Gastroenterology • Biddeford, ME
Ratings by platform
- Birdeye (Google): 3.4/5 stars (5 reviews)
- Vitals (Dr. Richard J. Saad): 4.1/5 stars (8 ratings (3 written reviews))
- US News (Dr. John Walker): 5/5 stars (35 reviews)
What patients say
Patients praise
- Praise for helpful, compassionate, and knowledgeable nursing/support staff
- Recognition of providers who are thorough and professional
- Appreciation for administrative support in resolving insurance or medication issues
Common complaints
- Concerns regarding long wait times for appointments and follow-ups
- Reports of dismissive or inconsistent bedside manner from some providers
- Frustration over feeling unheard regarding chronic or complex GI conditions
In patients' words
"The staff are top notch and bed side manner skills are outstanding!! Shout out to nurse Wendy...such a kind woman with lots of knowledge, compassion, and patience."
— Birdeye (MaineHealth Gastroenterology - Biddeford)"Don’t bother. I waited months during a severe gastric flair. When I finally got in I was told to “bulk fiber.” I have severe motility issue... I’m so sick of being told I have IBS when I don’t fit the clinical diagnostic."
— Birdeye (MaineHealth Gastroenterology - Biddeford)"The first time that I saw Dr. Saad, he was professional and kind and made an accurate diagnosis. When it came to my follow-up visit with him, he seemed like a different person... I waited over an hour in the room for him and when he walked in, he was immediately irritated and acted as if I shouldn't be there to see him."
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