Health Center: Northside Bethlehem (Broad Street)
Telehealth • Bethlehem, PA
Ratings by platform
- LocalityBiz / Birdeye aggregate reviews: 1 out of 5 stars (based on specific recent reviews) (16 customer reviews mentioned on third-party aggregator site)
What patients say
Patients praise
- Some patients report positive individual experiences (infrequent)
Common complaints
- Communication issues (difficulty reaching staff, delays in callbacks)
- Staffing shortages affecting quality of care
- Administrative difficulties with referrals and prior authorizations
- Long wait times for appointments
In patients' words
"As of September 2025, this medical office is experiencing major communication and staffing issues that make the quality of care here extremely poor. ... The problems appear to be systemic: a faulty phone system, insufficient staffing, and an inability to communicate effectively with patients and other healthcare providers."
— LocalityBiz user review by Lesmarie Nieves (September 2025)"Horrible place to get a pediatric apointment, you have to jump through loop holes, leave a message, and wait up to 2 days for a call back with the appointment."
— LocalityBiz user review by Me RodriguezMore clinics in Bethlehem
Family Practice in Bethlehem, PA
Patients praise: physicians described as caring, kind, and knowledgeable · positive bedside manner and good listening skills.
Gastroenterology - Doctors | Lehigh Valley Health Network
Patients praise: Professional and knowledgeable care teams · Thorough and detailed explanations of health issues.
Gastroenterology Center in Bethlehem, PA - St. Luke's
Patients praise: Professional and courteous staff · Thorough and informative doctors.
Primary Care Doctors & Physicians in Bethlehem, PA
Patients praise: providers are often described as knowledgeable, caring, and professional · many patients appreciate doctors who take their time and listen to concerns.
Comparing your options?
Browse other clinics in Bethlehem, or filter by state and specialty to compare patient ratings.